Refund policy

All orders from RONOS can be returned within 30 days from the time of shipping. To ensure our return guarantee, we kindly ask that items are tested only as they would be in a physical store. Please make sure that the item is returned complete, in its original packaging, unused, and undamaged. If items are not returned in their original condition, this may result in a partial refund. For more details on returns, please refer to our Terms and Conditions.

How to Request a Return:

• Request your return: Contact our support team at support@ronos.us. Please include your order number and specify which item(s) you would like to return.
• Receive instructions: After reviewing your request, our support team will provide you with the return instructions and the correct return address.
• Send the item(s): Return the items according to the provided instructions. The cost of return shipping is the responsibility of the customer.
• Refund: Once your return has been received and inspected, the refund will be issued as soon as possible. This process can take up to 3 weeks.

IMPORTANT:

Please ensure that your return is sent to the address provided by our support team. Returns sent to an incorrect address may be refused. Once your return has been received at our warehouse, it will be processed by our team, and the refund will be issued as soon as possible. Please allow up to 3 weeks for this process to be completed.

For return requests and questions, please contact support@ronos.us.