Privacy policy

Last updated: October 1, 2026

RONOS ("we", "us", "our"), operated by KETOP GLOBAL LIMITED, operates the website ronos.us and its online store (the "Services"). We are committed to protecting your personal data and handling it responsibly in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit or use our Services, make a purchase, or otherwise interact with us.

Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Personal Data We Collect

We may collect the following categories of personal data, depending on how you interact with our Services:

  • Identity & Contact Data: name, billing address, shipping address, email address, telephone number
  • Transaction Data: products viewed, added to cart, purchased, returned, or exchanged
  • Payment Data: payment method, transaction confirmations, and related details
    Payment card information is processed securely by our payment providers and is not stored by us.
  • Account Data: account login details, preferences, and settings
  • Communications: messages sent to us via email or customer support
  • Technical Data: IP address, browser type, device identifiers, operating system
  • Usage Data: interactions with our website and Services

2. How We Collect Personal Data

We collect personal data in the following ways:

  • Directly from you when you place an order, create an account, contact us, or use our Services
  • Automatically through cookies and similar technologies when you browse our website
  • From service providers such as Shopify, payment processors, logistics partners, and analytics providers
  • From third parties where permitted by law

3. Purposes of Collection and Use

We collect and use personal data for the following purposes:

  • To provide, operate, and improve our Services
  • To process orders, payments, shipping, returns, and refunds
  • To manage customer accounts and provide customer support
  • To communicate with you regarding orders, services, or inquiries
  • To personalize your shopping experience and recommend relevant products
  • To conduct marketing and promotional activities where permitted by law and with any required consent
  • To detect and prevent fraud, security threats, or unlawful activity
  • To comply with legal obligations and regulatory requirements

Personal data will not be used for purposes incompatible with the original purpose of collection unless permitted or required by law or with any consent required by applicable law.

4. Disclosure of Personal Data

We may disclose your personal data to:

  • Shopify, which hosts and operates our online store
  • Payment processors to complete transactions securely
  • Logistics and fulfillment partners to deliver your orders
  • IT, analytics, and customer support providers acting on our behalf
  • Marketing partners, where consent is given or permitted by law
  • Authorities or regulators where required by law

All service providers are required to handle personal data in a manner consistent with this Privacy Policy.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

When personal data is no longer required, it will be securely deleted or anonymized.

6. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under the Personal Data (Privacy) Ordinance of Hong Kong, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate personal data

Please submit requests in writing to support@ronos.us. Where permitted by law, a fee that is not excessive may apply to a data access request.

Depending on your place of residence and the laws applicable to our business, you may have additional privacy rights. Nothing in this Privacy Policy limits any rights you have under applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage, and improve user experience. You may control cookie preferences through your browser settings.

Disabling cookies may affect the functionality of certain features of the Services.

9. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal data.

10. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

11. International Data Transfers

Your personal data may be transferred to and processed outside your country of residence, including in Hong Kong and other countries where Shopify and our other service providers operate. We take reasonable steps to ensure that such transfers comply with applicable data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Company: KETOP GLOBAL LIMITED
Trading name: RONOS
Website: ronos.us
Email: support@ronos.us
Address:
RM 18, 2/F, TUSPARK
118 Wai Yip Street
Kwun Tong, Kowloon
Hong Kong